🚚 Delivery & Shipping Policy
When will I get my order?
We operate on a print-on-demand model. Typically, it takes 3–7 business days to fulfill (create) your order before it’s shipped out. Shipping time depends on your location and can be estimated as follows:
| Region | Estimated Shipping Time |
| USA | 3–30 business days |
| Europe | 6–30 business days |
| Australia | 2–30 business days |
| Japan | 4–30 business days |
| International | 10–30 business days |
*This doesn’t include our 2-5 day processing time.
Where will my order ship from?
We partner with a global, on-demand fulfillment company. Depending on your location, your order will be printed and shipped from the facility that can do it most efficiently, usually located worldwide.
Will I be charged customs fees for my order?
Additional customs and tax fees may be incurred on international orders. This fee is determined by your local customs office and is not within our control. Customs policies vary widely by country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before contacting us, please help us by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address.
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Ask your local post office if they are holding your package.
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Check with your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or with a neighbor, please reach out to us at support@paotopao.com with your order number.
Note: If you did find a mistake in your delivery address, we can send you a replacement order, but the reshipping costs will be at your expense.
🛠️ Product & Order Information
How are your products made?
We work with a print-on-demand drop shipper. They have facilities worldwide, ensuring your orders are printed and shipped from the most efficient location based on where you are.
How do I track my order?
You will receive a tracking link via email once your order ships out. For any questions about tracking or your shipment, please drop us a line at support@paotopao.com.